Frequently Asked Questions

If your question is not answered below, feel free to contact us at (403) 255- 4479

 

Q1: Where do you offer delivery?

A1: Calgary & Greater Toronto Area shipping is handled by a third party service, as we offer next day delivery. We do also ship across Canada & US through Canada Post.

Q2: When can I expect my package to arrive?

A2: Local Calgary deliveries are sent out for delivery next day after the order is placed. Deliveries are made between 12:00PM & 5:00PM MST. Deliveries outside of Calgary are sent the next day at the times of delivery. The time it takes to arrive depends on the shipping method you choose at checkout through Canada Post.

Greater Toronto Area Deliveries are sent out for delivery next day after the order is placed. Deliveries are made between 10:00AM & 5:00PM EST

Q3: How can I find a product I know you sell in-store but no online?

A3: Every week we try to add new products to our online store. However, if you know we sell a certain product but cannot find it online. Simply send us an email at sales.online@unimarket.ca with your order number, contact information, and product and we'll let you know if we have it in stock and can add it to your order.

Q4: Will a frozen product or ready to eat arrive in time?

A4: Yes! We leave all frozen products in the freezer until it is time for delivery and packed with dried ice to ensure it arrives frozen and in excellent shape. During summer days we recommend you do not order frozen products if you are outside of a local delivery area.

Q5: Can I order for pick-up?

A5: Yes, simply contact us through online chat widget or add a note to your order that you would like for pick up with the location and date and use the code: PICKUPS at checkout. 

Q6: Will fragile products arrive safely?

A6: Yes! We make sure all products are securely packaged before we sent out the orders. However, if a product is damaged during transport due to third party handling, we will open up a ticket and proceed as needed. (Refund or Replacement)

Q7: My product arrived damaged, what can I do?

A7: We understand that the product may arrive damaged due to external factors. However, we take full responsibility for our products, so you can contact us and explain the situation and will happily replace the damaged product for you, or issue a refund. Please note we will need proof of the damaged product along with additional details that will be required in order for us to proceed with a refund or replacement. Without the information we require from you we cannot issue any refunds or replacements.

 

Based on 1241 reviews
89%
(1107)
4%
(54)
2%
(29)
1%
(16)
3%
(35)
Cookies

Good snack to have around eating some here and there definitely a must los que saben, saben:)

Chile Guajillo

Its not easy finding spices but good thing I can find it on Unimarket I can make some food recipes that my family made back at home😃

Great service

We are a family that goes through a lot of these tortillas. Always get wonderful service and fast delivery.

The best coffee in the entire world!!!

I just travelled for seven months and fell in love with Vietnam coffee until I went to Colombia and feel madly in love with this Juan Valdez coffee. It honestly is the best coffee I have tasted anywhere in the world, it is that good!!!

Une belle découverte

Mon breuvage préféré au Mexique, bon mixte avec le rhum

Dulce de lèche, tout simplement délicieux

Vraiment très bons

Love it !!!! (Amoo)

The real milk chocolate, I love it!

Best coffee ever!

Love this product

Excellent and prompts delivery service.

Excellent and prompts delivery service.
Have used this product before and I know it is superb tasting, provided prep instructions are followed.

Great product, arrived in 2 days.

All good, but chocolate is expired

Hi,
The majority of the item were in great shape, but the expiry date on the chocolate Corona was Feb 24/24.
Please be more careful by checking dates
Ivonne

Unimarket

Excellent service, fast shipping, well packed. Will recommend this shop to my family and friends. Thank you kindly.

Todo limpio

Huele bien y tiene la fuerza que se necesita para quitar la suciedad.

Ricos, ricos!

Que delicia. Me sentí en el Huila, otra vez.

Deliciosas

Exactamente igual de ricas a las que comí en Colombia!

Venezuelan Cocosette

El Sabroso sabor tradicional como siempre a mis hijos les encanta.

Excellent products and service

My first time buying in unimarket and the experience was outstanding. Everything arrived in perfect conditions and delivered quickly. I will buy again with you! Thank you for the Tortillas 😁

Great

Great service from Unimarket Toronto

I live in Ottawa . My order of heirloom beans was efficiently delivered in a friendly way. I definitely recommend this source of latin American grocery products.

Deliciosos

Deliciosos y listos para consumir.

Chile Pasilla

Buen calidad y sabor y condición. I have bought from them before and will buy from them again when I finish these.

Chile Guajillo

They were clean, and fresh (dried, but still flexible, they don't shatter when you touch them which makes it easier to deseed. Buen sabor y color. Los compré anteriormente y los compraré cuando se acaben

Excellent product

Super delicious