Frequently Asked Questions


If your question is not answered below, feel free to contact us at (403) 255- 4479

 

Q1: Where do you offer delivery?

A1: We offer Canada Wide shipping through Canada Post & UPS.

Calgary orders are handled by a third-party service, as we offer next day delivery Monday to Friday. Some exceptions may apply (We will contact you)

Toronto & Surrounding Area orders are delivered 1-2 business days after your order is place from Monday to Friday Some exceptions may apply (We will contact you)

Q2: When can I expect my package to arrive?

A2: Local Calgary deliveries are sent out for delivery the next day after the order is placed. Deliveries are made between 12:00PM & 5:00PM MST. Some exceptions may apply (We will contact you)

Deliveries outside of Calgary are sent the next day at the times of delivery. The time it takes to arrive depends on the shipping method you choose at checkout through Canada Post.

Toronto & Surrounding Area orders are sent out for delivery 1-2 business days after the order is placed. Deliveries are made between 12:00PM & 6:00PM EST

Q3: How can I find a product I know you sell in-store but not online?

A3: Every week we try to add new products to our online store. However, if you know we sell a certain product but cannot find it online. Simply send us an email at sales.online@unimarket.ca with your order number, contact information, and product and we'll let you know if we have it in stock and can add it to your order.

Q4: Will a frozen/refrigerated product arrive on time?

A4: We leave all frozen products in the freezer until it is time for delivery and packed in a thermal bag with ice to ensure it arrives frozen and in excellent shape. Some exceptions may apply to certain areas (We will contact you)

During summer days, we recommend that you do not order frozen products if you are outside of a local delivery area, as they may not arrive in the best shape if it is delayed due to unforeseen circumstances.

Q5: Can I order for pick-up?

A5: Yes, simply choose Pick Up at checkout if you are in Calgary (We currently only offer pick up at our Franklin Calgary Location)

For Toronto Pick Up orders, use the code PICKUPON at checkout or contact us. 

Q6: Will fragile products arrive safely?

A6: Yes! We make sure all products are securely packaged before we send out the orders. However, if a product is damaged during transport due to third-party mishandling, we will open up a ticket and proceed as needed. (Refund or Replacement)

Q7: My product arrived damaged. What can I do?

A7: We understand that the product may arrive damaged due to external factors. However, we take full responsibility for our products, so you can contact us and explain the situation and will happily replace the damaged product for you, or issue a refund depending on the given circumstance.

Please note we will need proof of the damaged product along with additional details that will be required in order for us to proceed with a refund or replacement. Without the information we require from you, we cannot issue any refunds or replacements.

 

Based on 1288 reviews
88%
(1139)
4%
(57)
2%
(31)
1%
(16)
3%
(45)

Coup de foudre total pour cette marque café Colombien que je n’avais jamais vu dans les épiceries de Québec.

This product is very delicious and super refreshing. One of the best drinks! Also thank you for the special item!

I absolutely love the mango flavour and lots of gum !

Great soap and they sent free cookies.

Todo excelente, gracias por permitirnos disfrutar de un buen cafe, arequipe. Gracias

Great product will definitely be buying again

L
CBSé Yerba Mate Energia Guarana - Herbal Tea 500g
Laurie Dawe
Yerba Mate

I received the product quickly

Nostalgic

It’s great that I was able to gift them to my mom. She loves this tea. Thank you!

Best purchase

This makes leaves laundry smelling good and looking great.

Versatile and good quality

I love this sauce. It's just the right amount of spicy and very good quality. I add chili powder to make a quick enchilada stuff if I don't have any on hand, or pour it over stuffed peppers and add it to casseroles. Also great as a base for chili or other spicy tomato dishes.

Fantastic flavour and texture

I love this cheese crumbled over huevos rancheros or thinly slided over a burrito, and it's great as a snack. Excllent flavour and it's made in Canada. I buy this regularly.

Great product but....

I ordered two large bottles and they expire within three months. I won't be able to finish and much will go to waste.

J
Chile Guajillo Seco Entero - Dried Whole Chile Guajillo 1lb
John Glatt
Great product, great price and great service.

See title.

Best there is

Sometimes hard to find, but worth looking.

ZERO

I DID NOT GET THE ROCALETAS, I AM WAITING FOR A REFUND OR THE MISSING PRODUCT TO BE SHIPPED!

Missing 1 item

Ahora ya no dieron pan dulce, y las ROCALETAS no estaban, por favor reembolsen o envíen el producto no incluido. Gracias

A+++ seller and product

Very fast shipping and excellent product.

Review

Good packaging
Delivery soon
Avena expiration date was quickly.

The delivery service was phenomenal.
It's everything I expected, delicious!
I recommend it!

The delivery service was phenomenal.
It's everything I expected, it's delicious!
I recommend it