If your question is not answered below, feel free to contact us at (403) 255- 4479
Q1: Where do you offer delivery?
A1: We offer Canada Wide shipping through Canada Post & UPS.
Calgary orders are handled by a third-party service, as we offer next day delivery Monday to Friday. Some exceptions may apply (We will contact you)
Toronto & Surrounding Area orders are delivered 1-2 business days after your order is place from Monday to Friday Some exceptions may apply (We will contact you)
Q2: When can I expect my package to arrive?
A2: Local Calgary deliveries are sent out for delivery the next day after the order is placed. Deliveries are made between 12:00PM & 5:00PM MST. Some exceptions may apply (We will contact you)
Deliveries outside of Calgary are sent the next day at the times of delivery. The time it takes to arrive depends on the shipping method you choose at checkout through Canada Post.
Toronto & Surrounding Area orders are sent out for delivery 1-2 business days after the order is placed. Deliveries are made between 12:00PM & 6:00PM EST
Q3: How can I find a product I know you sell in-store but not online?
A3: Every week we try to add new products to our online store. However, if you know we sell a certain product but cannot find it online. Simply send us an email at sales.online@unimarket.ca with your order number, contact information, and product and we'll let you know if we have it in stock and can add it to your order.
Q4: Will a frozen/refrigerated product arrive on time?
A4: We leave all frozen products in the freezer until it is time for delivery and packed in a thermal bag with ice to ensure it arrives frozen and in excellent shape. Some exceptions may apply to certain areas (We will contact you)
During summer days, we recommend that you do not order frozen products if you are outside of a local delivery area, as they may not arrive in the best shape if it is delayed due to unforeseen circumstances.
Q5: Can I order for pick-up?
A5: Yes, simply choose Pick Up at checkout if you are in Calgary (We currently only offer pick up at our Franklin Calgary Location)
For Toronto Pick Up orders, use the code PICKUPON at checkout or contact us.
Q6: Will fragile products arrive safely?
A6: Yes! We make sure all products are securely packaged before we send out the orders. However, if a product is damaged during transport due to third-party mishandling, we will open up a ticket and proceed as needed. (Refund or Replacement)
Q7: My product arrived damaged. What can I do?
A7: We understand that the product may arrive damaged due to external factors. However, we take full responsibility for our products, so you can contact us and explain the situation and will happily replace the damaged product for you, or issue a refund depending on the given circumstance.
Please note we will need proof of the damaged product along with additional details that will be required in order for us to proceed with a refund or replacement. Without the information we require from you, we cannot issue any refunds or replacements.