Frequently Asked Questions

If your question is not answered below, feel free to contact us at (403) 255- 4479

 

Q1: Where do you offer delivery?

A1: Calgary & GTA shipping is handled by UniMarket, as we offer next day delivery. We do also ship across Canada & US through Canada Post.

Q2: When can I expect my package to arrive?

A2: Local Calgary deliveries are sent out for delivery next day after the order is placed. Deliveries are made between 2:00PM & 6:00PM MST. Deliveries outside of Calgary are sent the next day at the times of delivery. The time it takes to arrive depends on the shipping method you choose at checkout through Canada Post.

Greater Toronto Area Deliveries are sent out for delivery next day after the order is placed. Deliveries are made between 1:00PM & 6:00PM EST

Q3: How can I find a product I know you sell in-store but no online?

A3: Every week we try to add new products to our online store. However, if you know we sell a certain product but cannot find it online. Simply send us an email at sales.online@unimarket.ca with your order number, contact information, and product and we'll let you know if we have it in stock and can add it to your order.

Q4: Will a frozen product or ready to eat arrive in time?

A4: Yes! We leave all frozen products in the freezer until it is time for delivery and packed with dried ice to ensure it arrives frozen and in excellent shape. Our ready to eat meals are picked up from UniMarket Cocina and are picked up prior to starting deliveries to ensure freshness.

Q5: Can I order for pick-up?

A5: Unfortunately, we currently do not offer pick-up through our Online store because all of our inventory is managed from a separate location. However, our stores remain open at normal hours for your Latin American needs.

Q6: Will fragile products arrive safely?

A6: Yes! We make sure all products are securely packaged before we sent out the orders. However, if a product is damaged during transport, we will take full responsibility and replace it for you.

Q7: My product arrived damaged, what can I do?

A7: We understand that the product may arrive damaged due to external factors. However, we take full responsibility for our products, so you can contact us and explain the situation and will happily replace the damaged product for you, or issue a refund. Please note we will need proof of the damaged product.